Eryri (also known as Snowdonia) National Park Authority issued a tender for a cloud-based system for managing their public rights of way. This included a web application, mobile app for data collection in the field, and migration of all their existing data and photo catalogue into the new system. Exegesis won the tender on the strength of our CAMS Pro and CAMS Mobile solutions.

Survey of the network is a key part of the job for Eryri's wardens. The CAMS Mobile app allows efficient data collection in the field, integrating with the device's camera and GPS. As network coverage can be unreliable, it was important that the mobile app could function completely offline, without an internet connection. All the data and background mapping are held on the device for use in the field, and a one-touch operation allows the data to be synchronised with the main system when a connection is available. To help ensure quality and consistency of data, we configured the app to make certain data fields mandatory, and to ensure all updates from the field had a photo associated with them. It was also important for Eryri that the app could also be used in the Welsh language, so we worked with them to implement translations and allow the app to switch between Welsh and English at the touch of a button.

Eryri wardens have a rolling programme of rights of way to survey, and tools built into the CAMS Pro and CAMS Mobile solution assist with this. A task is created for a warden to survey a path by a particular date, and when that task is completed, the system automatically generates the next survey task based on the priority of the path and when it was surveyed this time. This process saves Eryri's senior wardens a lot of time from having to manually identify and reassign links to wardens for survey. From the perspective of the surveyors, they get a prioritised, date-based task list that they can work from, so they always know their priority tasks.

Field survey is only part of the story. In the office, Eryri staff need a system that helps them manage the rights of way network and respond to problems. The CAMS Pro solution provides this. An intuitive, easy-to-use web application provides a portal for members of the public to report issues on the path network, and for officers to track these issues through to completion. The system assists with prioritising issues and setting target dates, based on the authority's published rule base, and allows office staff to record tasks for field teams to work on. Operating fully bilingually, the website allows members of the public to submit reports of issues they encounter, and to see the and be notified about progress of their reported issues. This self-service frees up officer time to work on resolving the issues.

For officers, the public portal makes their job easier as the issue reports come to them in a standardised format, linked to a map location and using standardised descriptors. Photos may also be included. A simple interface takes the officer through the workflow of reviewing the issue, accepting or rejecting it in the system, and assigning appropriate tasks to wardens. Wardens receive all the information about their jobs on their tablets, and can update the information in the field, whether that's adding further detail for specialist teams, or signing the issue off when the work is done. This closes the loop, and the system automatically updates the complainant to let them know their issue is now resolved.

Further information from Timothy Derbyshire